• reallykindasorta@slrpnk.netOP
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    1 month ago

    They often do the whole “we’ll refund immediately as a courtesy but you need to return it by x or you’ll be charged” thing— in this case for whatever (infuriating) reason they charged me even though it’s clear their own system (their chat bot) knew the item had been marked as received on their end. I dropped it off at a brick and mortar store too!

    • JackbyDev@programming.dev
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      1 month ago

      It’s possible this is yet another courtesy refund thingy and they think they don’t have it but they think the price of the item is not as important as making you happy as a customer.

    • 【J】【u】【s】【t】【Z】@lemmy.world
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      1 month ago

      Did it refund you after the chat?

      I feel like I had this happen as well but the chat bot was smart enough to be like “this dude spends a fuck ton on Amazon and this item was only $12, I’ll just mark it received and get dude the money back.”

      • reallykindasorta@slrpnk.netOP
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        1 month ago

        The bot did not refund me, I talked to a real person via the chat and they said the carrier team didn’t mark it received and that they would “disarm the retro charge” and refund me. We’ll see if it goes through.

    • 🐍🩶🐢@lemmy.world
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      1 month ago

      Wtf. They must have screwed something up with a software update. Worst case you charge back, but that might get your account banned…