• misk@sopuli.xyzOP
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    11 months ago

    I’m well entrenched in Apple ecosystem, to the point I hate their guts and their “reset will fix everything” mantra.

    Story time.

    Lost one of the earphones in my APP2. Went to my local authorized service center to get a replacement since according to Apple they’re the only ones that are able to put it into the case. Alright, I guess you need to order replacement part so that doesn’t matter.

    Couple of days later I pick them up, lady at the counter says to reset them when I’m home. Weird, they could do it themselves, I thought, but had little time to get into that debate. I come home, do the reset procedure, and nothing, keep getting earphone mismatch error. I read up on the internet that it could be mismatched firmware and on advanced gymnastics required to get it fixed, which brings me nowhere after trying for multiple hours.

    I return AirPods to the service center and say - you did the service, you fix it. Week later I’m asked to pick them up, get them, return home and… it’s the same as before. I return them again, tell them not to call me until they make sure everything works, they take them in, call me couple of days later and this time I check them at the counter - and it’s the same fucking thing again.

    In the end they replaced both earphones for free while out of warranty but I lost so much time I’m seriously pissed with Apple still.

    • watcher@nopeeking.link
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      11 months ago

      I’ve dealt with authorized service centre, which has replaced my MacBook Air motherboard due to a faulty NVMe.

      • misk@sopuli.xyzOP
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        11 months ago

        I just hope they returned it in working condition and if not, didn’t play dumb and ask you to factory reset.